It is no longer news that Nigerian banks are continually looking for better ways to improve their service delivery to customers, thereby making banking transactions easy, efficient and more secured. Recent initiatives include the launch of ‘ALAT’ (touted as Nigeria’s first digital bank) by Wema Bank Plc, ‘OCTOPUS’ (reported as an app designed to digitize and consolidate most of the customer’s daily activities across multiple devices) by Heritage Bank and many others.
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